Overview
Student Services
BROWNS is committed to providing students with the resources and information they need to gain the most from their time at BROWNS and in Australia.
Our Student Services team is always available to assist with any issues that may arise during your time at BROWNS.
BROWNS range of services include:
- Assistance with Adjusting to Life in Australia
- School Orientation
- Accommodation Services – Homestay, Student Apartments & Student Houses
- Airport Transfers
- Academic Counselling and Further Study Advice
- Student Activities
- Travel Advice and Information
Assistance with Adjusting to Life in Australia
You can meet with a member of our Student Services team at any time to discuss any issues or information they may need to settle in to life in Australia.
Our team will provide you with useful information to help you settle into life in Australia including:
- Transport options and how to get a GO Card (QLD) /myki (VIC),
- Nearest doctor, dentist and other medical practitioners,
- How to open an Australian bank account,
- How to get an Australian SIM card or phone,
- How to access the library,
- Places and attractions to visit, and
- A range of other information you may find useful in your first few weeks at BROWNS.
BROWNS also has a counselling service available where students can make an appointment to visit a counsellor in their office or the counsellor can come to school depending on the students preference.
Have a question? Contact us
School Orientation
It is compulsory for all new students to attend our orientation program on their first day at school.Accommodation Services
Check out our student accommodation options, available in Brisbane, the Gold Coast and Melbourne: BROWNS Homestay, the BROWNS Student Apartments and BROWNS Student Houses.Airport Transfers
Book the BROWNS Airport transfer service – for Airport pick up and drop off in Brisbane, the Gold Coast and Melbourne.Academic Counselling and Further Study Advice
You can meet with a member of our Academic Management Team at BROWNS at any time – to discuss any issues relating to your course or future study.Travel Advice and Information
BROWNS students have access to free travel advice and exclusive discounts on tours, experiences and car hire. Our team can help you plan and book with confidence while you explore Australia.Current BROWNS students can explore and book travel and experiences here.
Student support in Queensland
Queensland offers a range of resources including the Queensland student hub network, an international student hotline and student support staff dedicated to supporting and encouraging students.
1800QSTUDY (1800 778 839) is a hotline for international students across Queensland. The service supports students, agents, chaperones, parents and homestay providers with 24/7 phone support and general enquires regarding studying in Queensland. Please note, 1800QSTUDY is not an emergency service number. In an emergency, please dial Triple Zero (000) and ask for police, fire or ambulance. Services include:GOLD COAST STUDENT HUB
Located at 43 Nerang Street Southport, the heart of Gold Coast's latest co-working spaces, the Gold Coast Student Hub is designed by students for students and aims to provide a unique networking, collaboration and study space for students to connect, learn, explore and seek support in a friendly and welcoming environment.
Orientation Day
First day at BROWNS*
Where do I need to go on my first day?Adults & Juniors
Brisbane Campus: Level 8, 102 Adelaide Street, Brisbane
Gold Coast Campus: 5 Hicks Street, Southport
Melbourne Campus: Level 3, 30 Church Lane, Melbourne VIC 3000
| 9:00 - 9:15 | Welcome to BROWNS English Language School All students receive an Orientation pack which includes a Student Handbook (adults | juniors), BROWNS Passport, school lanyard and information on the local area and upcoming activities. |
| 9:20 - 11:30 | First day placement testing
|
| 11:30 - 11:50 | ID Photos and Introduction to BROWNS website and Facebook page (keep updated with what is happening at school and in Brisbane/on the Gold Coast. |
| 11:50 - 12:50 |
School & Surrounding Area Tour
|
| 12:50 - 1:50 | Break for Lunch |
|
1:50 - 2:15 |
Student Services Overview
|
| 2:15 - 3:00 | Academic Management Team (AMT) Overview
|
| 3:00 | Orientation finishes |
*Sample orientation schedule should be used as a guide. May be subject to change without notice.
BROWNS Student Handbook
Read our Student Handbook (adults | juniors) to ensure you are fully prepared for your arrival at BROWNS and life as an international student in Australia.Student Activities
School Activities
Our full time BROWNS Activities Officer will make sure you have an active life after school and on the weekend. Activities include: BBQs with BROWNS friends, Tennis Club, Squash Club, Conversation Club, Soccer Club, Beach Volleyball Club, Student Parties, Boat Cruises, Byron Bay & Fraser Island Trips, Wildlife Parks & Rainforest walks.View upcoming student activities on myBROWNS: https://my.browns.edu.au/guest/student-activities